Refund and Return Policy

Last updated: September 27, 2026

This policy explains how Maker Go handles returns, refunds, replacements, and order issues for international customers.

Return Window

Please contact us within 14 days after delivery if the product is defective, damaged on arrival, incorrect, or materially different from the listing.

Before Returning an Item

Contact us first with your order number, product name, issue description, and clear photos or videos. We will review the case and provide the next step. Items returned without confirmation may not be accepted.

Eligible Cases

Wrong item shipped
Product damaged during transit
Product is defective on arrival
Missing main item or confirmed missing accessory

Non-Refundable Cases

Incorrect wiring, soldering, firmware flashing, modification, or misuse
Damage caused by overvoltage, short circuit, water, heat, or improper installation
Products used in a way that exceeds the published specifications
Custom, bulk, or special-order items unless defective or otherwise agreed

Return Shipping

If the issue is caused by our fulfillment error or a confirmed product defect, we will provide a reasonable solution such as replacement, refund, partial refund, or return instructions. If the return is not caused by our error, the buyer may be responsible for return shipping and related customs costs.

Refund Timing

Approved refunds are processed back to the original payment method when possible. Processing time depends on the payment provider and bank.

Contact

For return or refund support, please contact us through the Contact Us page.